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Support Operations Specialist

1 week ago

Cebu City, Central Visayas, Philippines CallTek Full time
About the Position

We are seeking a highly skilled Customer Experience Advocate to join our team at CallTek. In this role, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers.

Responsibilities:
  • Develop and implement training programs to enhance the skills and knowledge of the support team.
  • Lead and manage a team of support staff, providing guidance, mentorship, and conducting performance evaluations.
  • Create and manage a comprehensive support knowledge base for consistent and accurate information sharing across the support team and customers.

Requirements:

  • Strong leadership and communication skills.
  • Experience in designing and implementing effective training programs.