Technical Support Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱3,500 - ₱7,000

We are seeking a highly skilled Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers.

Job Description

The ideal candidate will have a background in healthcare support environments, strong attention to detail, and a commitment to meeting response time targets. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate Level 2 teams.

  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
Required Skills & Qualifications

To be successful in this role, you must have:

  • Prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology.
Benefits

As a member of our team, you will enjoy the flexibility of working from home and collaborating with an international team.

Essential Requirements

You will need to have some essential tools – a reliable computer and noise-cancelling headset, a second monitor for enhanced productivity, and a stable internet connection.

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