IT Service Desk Expert

1 week ago


Taguig, National Capital Region, Philippines HCLTech Full time

We are seeking an experienced IT Service Desk Expert to join our team at HCLTech. As a valued member of our support team, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our business.

Key Responsibilities

The ideal candidate will be responsible for managing incoming support requests, analyzing user queries, and implementing effective solutions. Additionally, they will escalate critical incidents to senior technicians or engineers as required and collaborate with internal stakeholders to resolve customer complaints and improve overall satisfaction.

Required Skills and Qualifications:

  • At least 1 year's experience in a help desk or technical support environment.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication abilities.
  • Able to work effectively in a fast-paced, dynamic setting.

Salary Range

This is a full-time position offering a highly competitive salary and benefits package, including opportunities for professional growth and development within a collaborative and innovative work environment.



  • Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    Service Desk Operations ExpertNCC Group Philippines is seeking a highly skilled Service Desk Operations Expert to join our internal IT department. As part of the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice.The ideal candidate will have at least 1-3 years of experience in a service desk or helpdesk...

  • IT Service Desk Expert

    13 hours ago


    Taguig, National Capital Region, Philippines HCLTech Full time

    HCLTech is looking for a highly skilled and experienced IT Service Desk Expert to join their team in National Capital Region, Philippines.About the RoleThis is an exciting opportunity for a technical professional to work with a leading IT services company, providing world-class support to clients. The successful candidate will be responsible for managing IT...


  • Taguig, National Capital Region, Philippines IT BY DESIGN Full time

    Join our MSP Company | Talent Sourcing Specialist at IT BY DESIGN | Technical RecruiterAbout the role: This will be a full work on-site set up in BGC, Taguig Philippines. We are not hiring for a remote set up as of this moment.Work Setup: Full work on-siteSchedule: 8:00 AM to 5:00 AM ESTWe are looking for a talented Global IT Service Desk Analyst to join our...

  • Service Desk Manager

    14 hours ago


    Taguig, National Capital Region, Philippines HCLTech Full time

    Job SummaryWe are seeking an experienced Service Desk Manager to join our team. The ideal candidate will have strong leadership skills, excellent communication abilities, and extensive experience in service desk management.Main Responsibilities:Lead the service desk team to achieve service quality and customer satisfaction goals.Develop and implement service...


  • Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job DescriptionThe Manpower Core Group Inc. is seeking a highly skilled Technical Service Desk Expert to join our team. As a key member of our service desk, you will be responsible for providing top-notch technical support to our clients.In this role, you will be the first point of contact for our clients, resolving their technical issues and providing...


  • Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    The RoleThe Service Desk Manager will play a pivotal role in managing a skilled team responsible for the first line support of all technical products managed by Insurance Technology. This includes setting goals, developing processes, and leading the Service Desk team. The manager works closely with other support functions and business leaders to ensure that...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    About the RoleJob Description:Manage and oversee day-to-day operations of the service desk team, prioritizing tasks, assigning workloads, and monitoring performance.Provide leadership, mentoring, and training to team members to enhance their skills and knowledge.Collaborate with cross-functional teams to resolve complex technical issues efficiently.Implement...

  • IT Service Desk

    4 weeks ago


    Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: September 24, 2024Open...

  • Help Desk Expert

    1 week ago


    Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    iOPEX Technologies is seeking an experienced Help Desk Expert to join our dynamic team. As a Technical Support Specialist, you'll play a vital role in providing top-notch technical support to our customers.About the RoleIn this position, you'll be responsible for:Providing technical assistance and issue resolution to customers via email or remote web...


  • Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

    Key Responsibilities:The Technical Trainer will be responsible for designing and delivering training programs to enhance the skills of service desk staff. Key responsibilities include:Developing Comprehensive Training MaterialsConducting Regular Training Sessions and WorkshopsCollaborating with the Quality Analyst Team to Identify Areas for...


  • Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    About the RoleThe Service Desk Manager will play a critical part in leading our IT Service Desk team, responsible for delivering exceptional customer service and ensuring seamless issue resolution. You will work closely with other support functions and business leaders to align our support services with the organization's strategic objectives.Key...

  • Help Desk Expert

    5 days ago


    Taguig, National Capital Region, Philippines Sutherland Philippines Full time

    About the RoleWe are seeking a highly skilled Help Desk Expert to join our team at Sutherland Philippines. As a key member of the support team, you will be responsible for providing expert-level technical assistance to customers via various communication channels.This is an exciting opportunity for individuals with strong technical skills and excellent...


  • Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our internal IT department. As part of the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice.The ideal candidate will have at least 1-3 years of experience in a service desk or helpdesk environment, with a strong background in...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    L1 Service Desk AnalystJob Description:This position requires a technical support specialist who can provide first-level support for various computer systems, software, and hardware issues. The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and possess basic knowledge of computer configuration and...


  • Taguig, National Capital Region, Philippines IQVIA Argentina Full time

    About the JobIQVIA is seeking an experienced IT professional to join our team as a Technical Support Manager. In this role, you will be responsible for leading a team of technical support specialists and providing exceptional service to our employees.Job DescriptionReviews agent metrics and meets with agents regularly to discuss performance.Signs time cards...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    About the RoleWe are seeking an experienced IT Service Desk Team Manager to join our team at HCLTech. The successful candidate will be responsible for managing our first line technical service desk, responding to end-user incidents and queries via email and phone.The ideal candidate will have a strong background in ITIL V2 or V3, specifically in Service...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    HCLTech Taguig, National Capital Region, PhilippinesService Desk AnalystGet AI-powered advice on this job and more exclusive features.Minimum Requirements:At least 1 year work experience as Service Desk / CSR / TSRGood communication skillsSalary Range:Up to 32k packageJob Responsibilities:Open, log, prioritize, assign, and close tickets logged in the IT...

  • IT Service Desk

    5 days ago


    Taguig, National Capital Region, Philippines Nezda Technologies Inc. Full time

    IT Service Desk | Up to 40K Salary Package | Virtual ProcessNezda Technologies Inc.On-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsPerformance Bonus, Employee of the Month Award, Employee Recognition Program, IncentivesGovernment Mandated BenefitsInsurance Health & WellnessHealth Insurance, Life Insurance,...


  • Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    We are looking for a seasoned Service Desk Operations Manager to join our team at Willis Towers Watson.This role involves managing the daily operations of the Service Desk team, including setting goals, developing processes, and leading the team.ResponsibilitiesDevelop and execute the Service Desk strategy aligned with organizational goals.Manage the Service...


  • Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    About the JobThe Service Desk Manager will be responsible for managing a global team of IT professionals, providing first line support for all technical products managed by Willis Towers Watson. The successful candidate will have experience in managing teams across different geographies and time zones.Key ResponsibilitiesManage the daily operations of the...