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Service Desk Operations Manager
2 weeks ago
We are looking for a seasoned Service Desk Operations Manager to join our team at Willis Towers Watson.
This role involves managing the daily operations of the Service Desk team, including setting goals, developing processes, and leading the team.
Responsibilities- Develop and execute the Service Desk strategy aligned with organizational goals.
- Manage the Service Desk team's daily tasks and responsibilities.
- Act as the primary escalation point for any concerns, queries, or issues related to the Service Desk team.
The ideal candidate has experience working with clients to resolve serious issues and has strong verbal and written communication skills.
The Qualifications
- Proven track record of resolving complex technical issues.
- Experience in working with senior external stakeholders.
- Ability to transition between strategic and detailed operational levels.
