Global IT Service Desk L1.5+
3 weeks ago
Join our MSP Company | Talent Sourcing Specialist at IT BY DESIGN | Technical Recruiter
About the role: This will be a full work on-site set up in BGC, Taguig Philippines. We are not hiring for a remote set up as of this moment.
Work Setup: Full work on-site
Schedule: 8:00 AM to 5:00 AM EST
We are looking for a talented Global IT Service Desk Analyst to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global clients.
What we're looking for:
- 2-3 years of experience in IT support, service desk or help desk roles
- Active Directory and Office 365 user management
- Experience in handling Network, Desktop, and Printer troubleshooting
- Strong customer service orientation and excellent communication skills
- Proficient in using IT support tools, ticketing systems, and remote access software
- Solid understanding of Windows operating systems, office productivity software, and basic networking concepts
- Willingness to learn and continuously improve your technical skills
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: IT Services and IT Consulting
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