IT Service Desk
3 weeks ago
Nezda Technologies Inc.
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Job DescriptionEmployee Recognition and RewardsPerformance Bonus, Employee of the Month Award, Employee Recognition Program, Incentives
Government Mandated BenefitsInsurance Health & WellnessHealth Insurance, Life Insurance, HMO
Professional DevelopmentJob Training
Description- Provide support to clients on 24/7 availability via phone, chat and email
- Handle issues related to client technical issues ranging from simple PC-related problems to application-related issues (Active Directory, VPN, and other software).
- Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)
- Globally monitor, triage and escalate all system problems
- Assist with computer operations activities as required
- Provide support to remote users (using remote connectivity tools)
- Knowledge of incident management tools
- UP TO 35,000 SALARY PACKAGE
- HMO day 1 - Free 3 HMO dependents upon regularization
- Night Differential
- Performance bonus
- Work-Life Balance (Discounted Gold's Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)
- At least Completed 2nd Year College Undergraduate / Associate Graduate / Bachelor's Graduate
- With at least 2 years BPO TSR or IT Service Desk / IT Help Desk Experience
- Amenable to Start ASAP and Work Onsite
- Must have available TOR/DIPLOMA
If the position requires you to work overseas, please be vigilant and beware of fraud.
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