IT Service Desk

3 weeks ago


Taguig, National Capital Region, Philippines Nezda Technologies Inc. Full time
IT Service Desk | Up to 40K Salary Package | Virtual Process

Nezda Technologies Inc.

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job DescriptionEmployee Recognition and Rewards

Performance Bonus, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated BenefitsInsurance Health & Wellness

Health Insurance, Life Insurance, HMO

Professional Development

Job Training

Description
  • Provide support to clients on 24/7 availability via phone, chat and email
  • Handle issues related to client technical issues ranging from simple PC-related problems to application-related issues (Active Directory, VPN, and other software).
  • Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)
  • Globally monitor, triage and escalate all system problems
  • Assist with computer operations activities as required
  • Provide support to remote users (using remote connectivity tools)
  • Knowledge of incident management tools
  • UP TO 35,000 SALARY PACKAGE
  • HMO day 1 - Free 3 HMO dependents upon regularization
  • Night Differential
  • Performance bonus
  • Work-Life Balance (Discounted Gold's Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)
Requirements
  • At least Completed 2nd Year College Undergraduate / Associate Graduate / Bachelor's Graduate
  • With at least 2 years BPO TSR or IT Service Desk / IT Help Desk Experience
  • Amenable to Start ASAP and Work Onsite
  • Must have available TOR/DIPLOMA
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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