Remote Sr. Client Care Advocate

1 day ago


Taguig, National Capital Region, Philippines beBeeSupport Full time ₱45,000 - ₱50,000
Job Opportunity

We are seeking a highly skilled Sr. Client Care Advocate to join our team as a remote support professional.

This role involves providing exceptional customer service and technical assistance to partners and internal users, helping them resolve challenges and optimize their experience with proprietary software.

The ideal candidate will be responsible for delivering timely and effective support across chat, email, and phone, troubleshooting and documenting system or process issues, creating and maintaining helpful resources, FAQs, and knowledge bases, and collaborating with training teams to reduce support tickets.

To succeed in this role, you will need at least 5+ years of relevant support experience, preferably in a SaaS company, strong verbal and written English communication skills, enhanced by AI and grammar-check tools, and proficiency in both Microsoft and Google applications.

A Bachelor's degree in Communications, Marketing, or a related field is required, as well as direct experience in the promotional industry or comparable e-commerce experience, management or leadership experience, and skill in Zendesk, HubSpot, or similar CRM/support tools, and familiarity with project management software (Asana, Basecamp, Teamwork, etc.). Experience using AI and grammar-check tools to improve written communication is also advantageous.

In return, you can expect a challenging and rewarding role that offers opportunities for growth and development, a collaborative work environment, and a competitive compensation package.

This is a full-time position that requires a high level of autonomy, self-motivation, and organizational skills, as well as the ability to work effectively in a remote setting.



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