Patient Care Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeePatientCare Full time $45,000 - $65,000

Job Title: Patient Care Coordinator

This role is ideal for someone with strong organizational skills and a genuine passion for providing outstanding patient care.

About the Role

The Patient Care Coordinator will support a U.S.-based healthcare client, answering incoming calls, making outbound calls to patients, responding to patient messages, and scheduling appointments.

The ideal candidate will have proven experience in a healthcare setting, excellent English communication skills, and proficiency with EHR/EMR systems. They will be able to work in a fast-paced environment, handling sensitive patient data with high attention to detail.

Responsibilities
  • Answer incoming calls and respond to patient inquiries promptly and professionally.
  • Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
  • Respond to patient text messages and emails with accurate and timely information.
  • Schedule and reschedule patient appointments according to provider availability.
  • Assist in creating new patient referrals and coordinate with patients to complete scheduling.
  • Handle faxes, upload documents, reroute faxes to appropriate departments, and manage new patient documentation.
  • Maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems.
  • Ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
Requirements
  • Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
  • Excellent English communication skills (both written and verbal).
  • Strong organizational and multi-tasking abilities in a fast-paced environment.
  • Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
  • Proficiency with office software, email systems, and document management.
  • High attention to detail and accuracy when handling sensitive patient data.
  • Ability to work U.S. business hours and coordinate with a remote team.

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