Remote Care Manager

At our organization, we are seeking a highly skilled professional to fill the role of Remote Care Manager. As the primary liaison between patients and caregivers, you will play a critical role in ensuring the delivery of high-quality, continuous care. This position requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

In this role, you will collaborate closely with patients, families, caregivers, and internal departments to support optimal patient outcomes. Your responsibilities will include coordinating patient care, communicating effectively with patients, families, physicians, and care teams, and maintaining accurate and up-to-date documentation for all caregivers and patients.

This is a remote opportunity that offers the flexibility of working from home. You will have the autonomy to manage your schedule and work environment, while still being part of a dynamic and growing team.

• Patient Care Coordination:
  • Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
  • Monitor and maintain care quality by completing VBP (Value-Based Purchasing) measures and quality assurance activities.
  • Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
  • Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
  • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
• Communication & Documentation:
  • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
  • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
  • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
  • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
  • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
• Collaboration & Support:
  • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
  • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
  • Provide additional support and responsibilities as assigned to meet organizational needs.

• Registered Nurse with NY License.
• Bilingual in Spanish.
• Minimum of 3 years of case management or related experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population.
• Ability to handle difficult or sensitive situations professionally, both in person and over the phone.
• Ability to function effectively in a fast-paced and at times high-pressure environment.
• Knowledge of HHA Exchange is highly preferred.

This is a full-time remote opportunity offering a competitive salary and benefits package.

We value flexibility and convenience, offering a remote working environment that allows you to collaborate with an international team from the comfort of your home.

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.