Sr. Client Care Representative

4 weeks ago

Taguig, National Capital Region, Philippines Sun Life Full time
Overview

Join to apply for the Sr. Client Care Representative - French Bilingual role at Sun Life.

The AdminPlus Team is responsible for the accuracy and maintenance of all employee eligibility information, sending written communications to AdminPlus clients and manage work priorities in a production environment.

As an AdminPlus Member Specialist, you will have the opportunity to join an exciting team supporting Plan Sponsors and Members while Interacting with AdminPlus Consultants, and internal stakeholders. This position is part of the AdminPlus Operations team in Group Benefits Operations that provides service to a select number of clients that have chosen our Outsourced Administration Services.

Specific Accountabilities
  • Manage and maintain member records for our AdminPlus block of business with a high degree of quality and accuracy;
  • Support ongoing member maintenance requests and issues;
  • Investigate, analyze, and resolve employee data issues with internal and external clients using a solid understanding of client service.
  • Respond directly to internal or external client questions regarding maintenance issues
  • Be measured against quality, efficiency, and effectiveness measures to help you continuously improve.
  • Work collaboratively as a team to learn, improve, and grow.
Competencies Required
  • Superior customer service skills
  • Solid analytical and problem-solving skills
  • Organized and a self-starter
  • Attention to detail
  • Effective issue resolution skills
  • Knowledge of Group Benefits Administration (Flex knowledge is an asset)
  • Knowledge of Member administration processes and systems
  • Ability to work in a team setting and/or independently
  • Expert verbal and written communication skills
  • Ability to work under pressure, meet client needs and adapt to a changing environment
  • Ability to handle diverse situations in a positive and professional manner
  • Capacity to multitask in a fast-paced environment
Job Details
  • Job Category: Call Centre
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Financial Services and Insurance
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