Client Care Advocate

1 day ago


Taguig, National Capital Region, Philippines beBeeCare Full time ₱250,000 - ₱450,000

As an experienced Member Specialist, you will have the opportunity to join a dynamic team supporting Plan Sponsors and Members while Interacting with Consultants, and internal stakeholders.

Key Responsibilities
  • Manage and maintain member records for our block of business with a high degree of quality and accuracy;
  • Support ongoing member maintenance requests and issues;
  • Investigate, analyze, and resolve employee data issues with internal and external clients using a solid understanding of client service.

You will be measured against quality, efficiency, and effectiveness measures to help you continuously improve.

Our goal is to deliver exceptional service to our clients and we are looking for individuals who share this commitment.

Competencies Required
  • Superior customer service skills
  • Solid analytical and problem-solving skills
  • Organized and a self-starter
  • Attention to detail
  • Effective issue resolution skills
  • Knowledge of Group Benefits Administration (Flex knowledge is an asset)
  • Knowledge of Member administration processes and systems
  • Ability to work in a team setting and/or independently
  • Expert verbal and written communication skills
  • Ability to work under pressure, meet client needs and adapt to a changing environment
  • Ability to handle diverse situations in a positive and professional manner
  • Capacity to multitask in a fast-paced environment
Job Details
  • Job Category: Call Centre
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Financial Services and Insurance


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