Customer Experience Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCareer Full time ₱600,000 - ₱1,200,000
Role Overview

Deliver Exceptional Customer Experiences

Work Schedule: 24/7 Rotating Shifts

Key Responsibilities:
  • Provide timely and effective support to customers via various channels.
  • Resolve complex customer issues by clearly explaining processes and policies.
  • Assist customers with case-specific inquiries, offering education on identification, onboarding, order placement, and cancellations.
  • Proactively advocate for customers, ensuring a seamless experience while identifying opportunities to add value.
  • Make outbound calls to resolve outstanding issues efficiently.
  • Escalate concerns to team leaders or managers when necessary.
  • Support new team members by providing training and assistance as needed.
Requirements:
  • A minimum of one year of experience in a business process outsourcing (BPO) environment, preferably in a customer support role.
  • Customer-focused mindset with a commitment to delivering outstanding service and creating a positive experience.
  • Problem-solving skills with the ability to go above and beyond to resolve complex issues while delivering exceptional customer experiences.
  • Adaptability and resilience in a fast-changing environment.
  • Proactive approach to identifying process improvement opportunities and sharing them with team leaders or managers.
  • Professional, assertive, and efficient communication skills.
  • Experience in effectively communicating with customers from diverse cultural backgrounds and varying levels of knowledge.
  • Ability to handle customer escalations with confidence and professionalism.
  • Strong multi-tasking skills to manage multiple tasks efficiently.
  • Reliable backup internet connection to ensure uninterrupted work during connectivity issues.
  • Availability to work night shifts or weekends.
Benefits:
  • Competitive salary package and annual appraisal.
  • Hybrid work arrangement.
  • Medical, Dental Coverage, and Life insurance from day one of employment.
  • Paid Vacation and Sick Leave with quarterly sick leave conversion.
  • Financial Assistance Program.
  • Mandatory Government Benefits and 13th Month Pay.
  • Regular Company Events, Work-Life Balance, and Career growth opportunities.
Join Our Team Now

We are an equal opportunity employer committed to diversity and inclusion. Employment decisions will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status.

Our company ensures the full confidentiality of the data it processes.

  • Customer Experience Visionary

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeProductManagement Full time ₱50,000 - ₱120,000

    Job TitleA Product Specialist is responsible for envisioning and realizing a customer-centric platform used across different Maya touchpoints, providing one-stop-shop for incidents, fulfillment requests, and inquiries.Understanding user experience and needs is essential.Developing personas based on end-users is crucial.Creating user stories from persona data...

  • Customer Experience Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,200,000

    Job Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and effective solutions to their queries.Your key responsibilities will include:Providing first call resolution for...

  • Customer Care and Experience Specialist

    12 hours ago

    Makati City, National Capital Region, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time

    OverviewCustomer Care and Experience Specialist - Hybrid Local Account. We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of...

  • Customer Experience Ambassador

    7 hours ago

    Makati City, National Capital Region, Philippines beBeeCustomerCare Full time ₱150,000 - ₱250,000

    Job SummaryWe are seeking a skilled Customer Care Specialist to handle client inquiries, resolve service concerns, and provide exceptional customer experiences.

  • Customer Experience Advocate

    2 days ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service via various communication channels.Our ideal candidate is a quick-thinking and problem-solving individual who can effectively handle customer...

  • Customer Experience Ambassador

    2 hours ago

    Makati City, National Capital Region, Philippines beBeeEngagement Full time ₱35,000

    Job OpportunityWe are seeking a Customer Engagement Specialist to join our team.This is a hybrid role that offers flexibility in terms of work setup and schedule.ResponsibilitiesManage customer feedback, complaints, and inquiries through various online platforms.Develop and implement strategies to improve customer engagement and satisfaction.Collaborate with...

  • Customer Experience Advocate

    7 hours ago

    Makati City, National Capital Region, Philippines beBeeCommercial Full time ₱800,000 - ₱1,200,000

    Job OverviewTalkdesk is expanding its coverage model for commercial customers to provide more efficient and effective service.Key ResponsibilitiesThis role requires a blend of technical proficiency, strong communication skills, and a customer-centric mindset. The Commercial Support Specialist will be responsible for resolving customer inquiries, providing...

  • Global Customer Experience Coordinator

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time

    Job DescriptionWe are seeking a skilled and detail-oriented Global Customer Experience Coordinator to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring timely and accurate handling of orders and customer inquiries.Your key responsibilities will include:Monitoring incoming emails in common mailboxes...

  • Customer Experience Coach

    6 days ago

    Quezon City, National Capital Region, Philippines beBeeQuality Full time

    Our company operates in the payments technology landscape, providing innovative solutions for clients worldwide.Job SummaryWe are seeking a Quality Coach to join our team. The Quality Coach will be responsible for monitoring and evaluating customer service calls to ensure high-quality service is provided to clients.The Quality Coach will begin to familiarize...

  • Customer Experience Specialist

    6 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time

    Job Title: Customer Service AdvocateAre you a skilled communicator with a passion for delivering exceptional customer experiences?Job Description:We are seeking a Customer Service Advocate to join our team. As a Customer Service Advocate, you will be the primary point of contact for our customers, providing support and assistance via phone, email, and...