Customer Experience Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱15,000 - ₱25,000
About the Role

We are seeking a highly skilled and experienced Customer Care Representative to join our team.

The ideal candidate will have excellent communication skills, be fluent in English, and possess strong analytical and problem-solving abilities.

They will also have experience working in a call center environment, specifically in a customer service role, and be able to work within time constraints.

In this role, you will manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance, and Tier 1 online support.

You will respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.

Additionally, you will identify customer needs through customer contact while simultaneously reading/updating customer information on the system.

Key Responsibilities:

  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance, and Tier 1 online support.
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
  • Identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
  • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.

This is a full-time opportunity that offers a range of benefits, including flexible working hours and opportunities for professional growth and development.

If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

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