
Customer Experience Manager
23 hours ago
Job Description
We are seeking a Customer Service Team Lead who will be responsible for leading and monitoring the performance of our customer support teams to ensure they consistently meet or exceed key performance indicators (KPIs). The successful candidate will have a strong command of English, both written and spoken, and experience in managing KPIs, attendance, and performance with precision.
Required Skills and Qualifications
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Analytical skills to create, interpret, and act on performance reports.
Benefits
- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
Schedule and Requirements
The position is full-time, Monday to Friday, in the US PST Time Zone. To be considered, candidates must have a personal computer with at least an i5 processor (or equivalent) and minimum 20 Mbps internet speed (both upload and download).
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