Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱3,500,000 - ₱4,500,000

Job Summary

This role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. The successful candidate will require a strong technical background, excellent problem-solving skills, and a customer-focused approach.

Key Responsibilities:
  • Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
  • Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution.
  • Evaluate the severity of issues, prioritize accordingly, and work diligently to find solutions within stipulated timelines.
  • Escalate unresolved issues to Level 3 or specialized teams as necessary.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field

5+ years of experience in Microsoft 365 administration or similar roles

Strong knowledge of Microsoft Office 365 applications and services

Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams

Experience with Active Directory (AD), Group Policy Management, and Azure AD

Proficiency in PowerShell scripting for automation and administration

Strong troubleshooting skills to resolve technical issues across platforms

Preferred Skills and Qualifications:

  • MCSE: Productivity Certification
  • ITIL v3 Foundation Certification or equivalent knowledge of IT service management
  • Experience with Azure Rights Management and mobile device management (MDM)
  • Knowledge of compliance frameworks and data protection practices

Why Us?

We are a team of seasoned engineers, strategists, and business experts with over a decade of experience in the IT industry. We provide innovative full-stack technology services and communication solutions serving clients across the globe.

Work Environment and Benefits:

  • Location: Hyderabad (with flexibility for remote work)
  • Learning and development opportunities with access to the latest technologies
  • Indian holiday calendar with 5 additional personal days off
  • Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more

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