Technical Solutions Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000

At VistaPrint, we are dedicated to delivering exceptional technical support to our customers globally. Our team provides tier 2 technical assistance, ensuring seamless operations and timely resolutions of both critical and low-priority requests.

Key Responsibilities
  • Responding to and resolving escalated technical issues from Tier 1 Support.
  • Assisting with critical incidents escalated from Incident Management.
  • Providing support for customer configuration issues and questions.
  • Maintaining monitoring and alerting to reinforce a proactive issue response mindset.
  • Collaborating with other support teams and developers to resolve complex challenges.
  • Assisting Tier 1 Support with training, runbooks, and mentoring.
  • Creating documentation and runbooks by identifying and documenting solutions for repetitive issues.
  • Staying up-to-date on the latest technology trends and advancements to provide top-notch support to our clients.
Requirements

We are seeking candidates with strong knowledge of hardware, software, and network systems. The ideal candidate will have experience working in a production/application support role and be familiar with querying languages like SQL, JQL, and LookML.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience working with tools such as New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools like Postman and VS Code.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a fast-paced and constantly changing environment.
  • Customer-centric mindset with a strong focus on delivering exceptional service.
Nice to Have
  • Familiarity with Zendesk, Confluence, and Slack.
Why You'll Thrive Here

At VistaPrint, we offer an inclusive community, opportunities for growth, and a comprehensive design, digital, and print solution that elevates the presence of small businesses. We strive to be role models and live an inclusive culture of fairness, respect, and belonging for all.

Equal Opportunity Employer

VistaPrint is committed to diversity, equity, and inclusion. We welcome applicants from diverse backgrounds and ensure equal employment opportunities without regard to race, color, sex, national origin, age, religion, disability, medical condition, sexual orientation, gender identity, or any other protected characteristic.

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