Technical Solutions Expert

1 week ago

Biñan, Calabarzon, Philippines beBeeSupport Full time ₱400,000 - ₱550,000
Overview

The Technical Support Specialist plays a vital role in providing assistance to customers and colleagues by delivering effective solutions. This position reports directly to a Technical Team Lead.

Key Responsibilities
  • Deliver prompt and friendly resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software.
  • Investigate and diagnose complex problems with the Kajabi platform.
  • Collaborate with technical specialists or cross-functional teams for advanced issue resolution.
  • Contribute to the development and maintenance of internal resources and customer-facing materials.
  • Provide guidance and training to junior support specialists as needed.
Attributes for Success
  • At least 2 years of experience in SaaS troubleshooting in a fast-paced technical support environment.
  • Ability to quickly learn and master web-based software.
  • Excellent interpersonal skills, including clearly communicating complex issues in time-sensitive situations.
  • Strong analytical and investigative abilities with a desire to go beyond surface-level understanding of issues presented.
  • Fast typing speed and accuracy.
  • Proficiency in Mac and Windows operating systems.
  • Knowledge of custom domain setup and troubleshooting.
Bonus Qualifications
  • A Bachelor's degree in MIS, Computer Science, or related field or equivalent experience.
  • Previous experience mentoring/training staff members.
  • Advanced knowledge of front-end web development tools and technologies, including HTML, CSS, JavaScript, Liquid, SEO, and RSS, and a desire to continue advancing this expertise.
  • Previous experience with CRM software and managing contact lists.
  • Advanced understanding of DNS, CNAME, and SSL.
  • Advanced understanding of email deliverability and factors impacting it.
  • Previous experience with customer support platforms like Zendesk or other support portal tools.
  • Knowledge of APIs and integrations.
Regular Check-ins

The T2 Tech Support Specialist will meet weekly with the Technical Team Lead to discuss job performance, identify areas for improvement, seek guidance, and address any concerns. These meetings aim to align expectations and explore ways the leadership team can provide support.

Benefits Package
  • HMO paid 100% by employer.
  • Mental healthcare coverage.
  • Company-issued device.
  • Team appreciation fund.
How to Apply

Sound like a good fit? Click apply below.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other protected basis.

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