Technical Support Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeProfessional Full time ₱270,000 - ₱324,000
Job Opportunity

We are seeking a skilled professional to provide technical support to our clients.

The ideal candidate will be responsible for responding to inbound technical requests, troubleshooting hardware and software issues, and guiding customers through step-by-step solutions.

Key Responsibilities:

  • Respond to technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Requirements / Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:

This is an excellent opportunity for individuals who enjoy working independently and possess strong communication and problem-solving skills.

As a remote worker, you will have the flexibility to work from home and manage your own schedule.

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