Phone Support Specialist

5 days ago


Pasig, National Capital Region, Philippines Metacom Full time

We are seeking a skilled Phone Support Specialist to join our team at Metacom. In this role, you will be responsible for providing top-notch customer service to our clients, addressing their queries and resolving any issues that may arise.

You will work closely with our internal teams to identify and implement process improvements, ensuring seamless customer experiences across all touchpoints. Your goal will be to exceed customer expectations by delivering personalized support and expert solutions.

To succeed in this position, you will need excellent communication and interpersonal skills, as well as the ability to remain calm under pressure and think critically in high-stress situations.

  • Demonstrate empathy and understanding when interacting with customers.
  • Provide clear and concise instructions and guidance to customers.
  • Maintain accurate records of customer interactions and issues resolved.

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