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Phone Support Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Blast Smart Management Full time

We are looking for a skilled Outbound Sales Agent to join our team at Blast Smart Management. In this role, you will be responsible for managing amounts of outbound calls in a timely manner and following communication scripts when handling different topics.

About Us

Blast Smart Management is a leading provider of innovative solutions. We are committed to delivering exceptional customer experiences and driving business growth through our dedicated teams.

The Role

This is an exciting opportunity for a motivated and results-driven individual to join our team as an Outbound Sales Agent. You will be responsible for identifying customers' needs, clarifying information, researching every issue, and providing solutions and/or alternatives.

Your Key Responsibilities

  • Manage amounts of outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage with customers
  • Meet personal qualitative and quantitative targets

What We're Looking For

  • Previous experience in a customer support or sales role preferred but not required
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities, and manage time effectively