Senior Account Advocate

1 day ago

Manila, National Capital Region, Philippines beBeeClientSuccess Full time $60,000 - $80,000
Client Support Role Overview

The Client Success Specialist will work closely with the Enterprise Client Success Manager to ensure high-quality support that strengthens relationships and drives retention.

Responsibilities
  • Manage daily communications, responding quickly to client requests and needs, partnering with the Client Success Manager to execute account strategy and meet performance objectives.
  • Participate in client-facing meetings with the Client Success Manager.
  • Monitor account data and performance metrics; create and modify account-specific reports; communicate health status to clients and internal teams.
  • Act as a Subject Matter Expert for client guidelines and ensure expectations are met.
  • Serve as an internal Quality Assurance resource, identifying order issues and coordinating corrections with post-production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Utilize technology to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
  • Identify and advocate for process improvements.
Requirements
  • Fluency in English, both verbal and written.
  • Ability to work in a fast-paced environment.
  • Consistent access to high-speed internet and reliable equipment.
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem-solving and communication skills; proactive and with a sense of urgency.
  • Prior client-facing experience; ability to multitask.
  • Detail-oriented with a proactive client support approach.

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