Customer Experience Specialist
1 week ago
About the Role
">We are seeking a professional to support our customers throughout their entire customer journey, from onboarding to training and beyond. This includes delivering engaging training sessions and seamless onboarding programs via webinars or online group sessions, ensuring our new customers hit the ground running.
">This role requires deep expertise in software solutions, which will enable you to deliver expert guidance to users, facilitate the onboarding process for new customers, and conduct training and working sessions with customers to optimize their utilization of the platform.
">The ideal candidate is an exemplary brand ambassador committed to ensuring customer satisfaction. They will demonstrate a deep understanding of products and services, provide timely and clear responses to users, utilize problem-solving skills to efficiently address complex technical issues, and collaborate with internal teams to escalate and resolve customer issues effectively.
">Additionally, this professional will work closely with Customer Success Managers and the Operations team to align our service level with company strategy, identify recurring issues, gather customer feedback to contribute to product improvement, and provide valuable insights.
">Key Responsibilities">- Deliver Expert Guidance: Demonstrate a deep understanding of our products and services to provide expert guidance to users.">
- Facilitate Onboarding: Facilitate the onboarding process for new customers, including account setup and implementation.">
- Conduct Training Sessions: Conduct training and working sessions with customers to optimize their utilization of the Traackr platform.">
- Address Complex Issues: Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues through our support interface, Intercom.">
- Collaborate with Teams: Collaborate with internal teams (data, engineering, product) to escalate and resolve customer issues effectively.">
- Gather Customer Feedback: Identify recurring issues and gather customer feedback to contribute to product improvement, providing valuable insights.">
This role offers the opportunity to make a meaningful impact on our customers' experience, work collaboratively with a talented team, and grow professionally in a dynamic and fast-paced environment.
"],-
Customer Experience Specialist
7 days ago
Biñan, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $45,000Job OverviewWe are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support.About the RoleThis is an exciting opportunity for a motivated individual who is passionate about customer service and has excellent communication skills.Key...
-
Customer Experience Specialist
1 week ago
Biñan, Calabarzon, Philippines beBeeExperience Full time $80,000 - $100,000Job DescriptionWe are seeking an experienced Customer Experience Specialist to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.ResponsibilitiesOwn the end-to-end customer experience and define scalable strategies to support...
-
Customer Experience Specialist
1 week ago
Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱31,000 - ₱53,000We are on a mission to redefine the future of work for companies worldwide.Job DescriptionA Customer Experience Specialist is needed to start immediately. The ideal candidate will have excellent communication skills and be able to handle customer inquiries in a professional and courteous manner.Responsibilities:Manage inbound and outbound calls and resolve...
-
Customer Experience Documentation Specialist
1 week ago
Biñan, Calabarzon, Philippines beBeeDocumentation Full time $62,983 - $75,152Job Title: Customer Experience Documentation SpecialistJob Description:We are seeking a skilled Customer Experience Documentation Specialist to create and maintain high-quality documentation, ensuring clarity and accessibility for diverse audiences. As part of our team, you will collaborate with cross-functional teams to gather product requirements and...
-
Technical Customer Experience Specialist
1 week ago
Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱3,500 - ₱4,500Job DescriptionOur team is seeking an experienced and highly skilled Technical Support Specialist to join our dynamic group. As a Technical Support Specialist, you will be responsible for providing exceptional support to customers through live chat and tickets, troubleshooting technical challenges, and delivering seamless customer experiences.About the...
-
Digital Customer Experience Specialist
1 week ago
Biñan, Calabarzon, Philippines beBeeCustomer Full time $54,000 - $63,000As a Digital Customer Experience Specialist, you will play a pivotal role in delivering exceptional service to our global customers. Your primary responsibility will be to manage the digital customer experience for our smaller customers, ensuring their journey with our company is seamless and efficient.">Key ResponsibilitiesDevelop and maintain digital tools...
-
Customer Experience Facilitator
1 week ago
Biñan, Calabarzon, Philippines beBeeonboarding Full time ₱600,000 - ₱750,000About Our OpportunityWe are seeking a seasoned professional to assume the role of Customer Onboarding Specialist. As a key contributor to our customer success team, you will be responsible for ensuring seamless transitions onto our platform.You will work closely with our sales and customer success teams to identify opportunities for improvement and...
-
Dedicated Customer Experience Specialist
1 week ago
Biñan, Calabarzon, Philippines beBeeProfessionalism Full time ₱2,500,000 - ₱4,500,000Customer Experience ChampionThe Opportunity:We are seeking a highly skilled and empathetic professional to join our support team. This is a critical role responsible for providing users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.In the last 2 years, we've grown our...
-
Customer Experience Ambassador
1 week ago
Biñan, Calabarzon, Philippines beBeeCare Full time ₱900,000 - ₱1,650,000Customer Service SpecialistThis is a role that plays a critical part in the success of our organization.We are seeking an exceptional customer support professional to join our team and help us deliver world-class service to our clients.The successful candidate will be responsible for providing prompt and effective support to our customers, ensuring their...
-
Delivering Exceptional Customer Experiences
1 week ago
Biñan, Calabarzon, Philippines beBeeCustomerSupport Full time ₱4,000,000 - ₱6,500,000Customer Support Specialist RoleAs a Customer Support Specialist, you will be the key contact point for our clients, delivering exceptional experiences and ensuring every interaction leaves a positive impression.Key ResponsibilitiesProvide seamless customer support by efficiently resolving customer issues and inquiries.Maintain in-depth knowledge of our...
