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Technical Support Lead

7 days ago

Cebu City, Central Visayas, Philippines CallTek Full time
Job Description

We are seeking a highly skilled Technical Support Lead to join our team at CallTek. In this role, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers.

Key Responsibilities:
  • Develop and implement training programs to enhance the skills and knowledge of the support team.
  • Lead and manage a team of support staff, providing guidance, mentorship, and conducting performance evaluations.
  • Measure and report on the performance of the support team, identifying areas for improvement and implementing strategies to increase effectiveness.

Requirements:

  • Bachelor's degree in Business, Education, or a related field.
  • Proven experience in training and team management, preferably in a support or customer service environment.