Technical Support Lead
6 days ago
About Dexcom
Dexcom is a pioneer in continuous glucose monitoring technology, dedicated to transforming the lives of people with diabetes. As a leader in this field, we're driven by our passion for innovation and customer satisfaction.
Our Technical Support team plays a vital role in delivering exceptional service to our customers, leveraging cutting-edge technology to provide personalized support experiences. If you're passionate about making a difference in people's lives, join us as a Technical Support Supervisor
Your Role:
- You'll lead a high-performing team in a dynamic call center environment, ensuring seamless communication and collaboration among team members.
- You'll design efficient processes, troubleshoot issues, and develop strategies to improve customer satisfaction.
- You'll be responsible for coaching and training team members, fostering a culture of excellence and teamwork.
- Your experience in leading teams, achieving results, and flexibility to work varied shifts will be essential in driving success.
What We Offer:
- A comprehensive benefits package that supports your well-being and career growth.
- Opportunities for professional development through in-house learning programs and tuition reimbursement.
- A dynamic and innovative work environment that values diversity, equity, and inclusion.
- Access to the latest CGM technology, empowering you to deliver exceptional customer experiences.
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