Technical Support Lead

6 days ago


Cebu City, Central Visayas, Philippines Dexcom Full time

About Dexcom

Dexcom is a pioneer in continuous glucose monitoring technology, dedicated to transforming the lives of people with diabetes. As a leader in this field, we're driven by our passion for innovation and customer satisfaction.

Our Technical Support team plays a vital role in delivering exceptional service to our customers, leveraging cutting-edge technology to provide personalized support experiences. If you're passionate about making a difference in people's lives, join us as a Technical Support Supervisor

Your Role:

  1. You'll lead a high-performing team in a dynamic call center environment, ensuring seamless communication and collaboration among team members.
  2. You'll design efficient processes, troubleshoot issues, and develop strategies to improve customer satisfaction.
  3. You'll be responsible for coaching and training team members, fostering a culture of excellence and teamwork.
  4. Your experience in leading teams, achieving results, and flexibility to work varied shifts will be essential in driving success.

What We Offer:

  1. A comprehensive benefits package that supports your well-being and career growth.
  2. Opportunities for professional development through in-house learning programs and tuition reimbursement.
  3. A dynamic and innovative work environment that values diversity, equity, and inclusion.
  4. Access to the latest CGM technology, empowering you to deliver exceptional customer experiences.


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