Technical Support Specialist
6 days ago
CallTek, a leading provider of customer support solutions, is seeking a motivated and enthusiastic Technical Support Representative to join our team.
Job Description:The successful candidate will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat, providing technical assistance and support.
- Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions.
- Document all interactions with customers in our ticketing system, ensuring accurate records of issues and resolutions.
- Collaborate with other technical support team members and escalate issues when necessary to ensure timely resolutions.
- Assist in creating and updating user manuals, FAQs, and other help documentation to improve the customer experience.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Gather customer feedback and provide insights to help improve our products and services.
- Manage customer expectations through effective communication and follow-up.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent experience.
- Proven experience in a technical support or customer service role.
- Strong troubleshooting skills and the ability to understand technical concepts quickly.
- Excellent communication skills, both written and verbal, with a focus on customer satisfaction.
- Ability to work independently and handle multiple tasks in a fast-paced environment.
- Familiarity with ticketing systems and remote support tools.
- Basic understanding of networking principles and software installation processes.
Benefits:
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
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