
Lead Customer Experience Specialist
1 week ago
As a senior leader within the customer service team, you will be responsible for driving performance and fostering a positive work culture.
Main Responsibilities- Customer Satisfaction: Improve processes to enhance customer satisfaction, manage escalations, and provide regular feedback and coaching to team members.
- Culture Development: Coach and mentor the team to put customers first, align processes and projects with the goal of delivering exceptional customer service.
- Team Management: Supervise daily activities, monitor key performance indicators, participate in onboarding and training of team members, and identify areas for improvement.
- Minimum 5 years of experience in Customer Service or a related field
- At least 2 years of experience as a Team Lead/Manager; background in Financial Services or related industries preferred
- Experience in voice, non-voice, and digital channel management
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Customer Experience Manager
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Customer Experience Lead
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Chief Customer Experience Officer
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Customer Experience Specialist
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Customer Experience Specialist
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Lead Customer Experience Specialist
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Technical Customer Experience Specialist
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