Leading Customer Experience Manager

1 day ago

Makati City, National Capital Region, Philippines beBeeCAREER Full time ₱4,000,000 - ₱6,000,000
Customer Journey Manager

Savii is revolutionizing employee wellness by providing 360° salary-linked wellness services in emerging markets.

You will lead a team that includes a Marketing Automation Lead and a Digital Marketing Specialist, working collaboratively to achieve revenue objectives by driving customer acquisition, retention, and engagement strategies. Your goal is to develop and implement end-to-end customer journey strategies that align with business goals.

  • Develop and execute customer lifecycle strategies across various channels.
  • Partner with growth marketing, sales, and product teams to identify business goals and objectives.
  • Design, execute, and optimize marketing campaigns using data-driven insights.
  • Collaborate with key teams to ensure a holistic approach to user funnel management and customer experience.

This strategic role contributes to the effectiveness and optimization of our end-to-end customer journey.

We're seeking a leader with 5+ years of experience in customer journey management, customer engagement, or related roles who has a proven track record of leading and mentoring marketing teams, expertise in marketing automation platforms, and strong understanding of segmentation, personalization, and omnichannel marketing.

The ideal candidate will have:

  • Strong leadership skills and experience in managing cross-functional teams.
  • Expertise in marketing automation platforms and data analysis tools.
  • A deep understanding of customer behavior, segmentation, and personalization.
  • Experience in developing and executing customer journey strategies that drive business results.

If you're looking for a challenging role that allows you to make a significant impact on the customer journey, we encourage you to apply.

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