Lead Customer Experience Professional

7 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomerRelationshipManager Full time $90,000 - $120,000
Customer Relationship Manager

At our organization, we are seeking a seasoned Customer Relationship Manager to lead our customer experience team. This individual will be responsible for managing the entire customer lifecycle from acquisition to retention, ensuring seamless interactions across multiple channels. The ideal candidate will possess excellent leadership and communication skills, with the ability to drive performance and align CRM efforts with business objectives.

Job Responsibilities:
  • Develop and execute data-driven CRM strategies to drive customer growth and maximize lifetime value.
  • Oversight of customer inquiries across multiple brands and platforms, ensuring timely resolution and maintaining accuracy, tone, and brand alignment.
  • Drive operational excellence by optimizing workflows, escalation protocols, and response quality.
  • Champion a customer-first culture by embedding feedback, sentiment analysis, and social listening insights into business strategies.
Requirements:
  • Bachelor's degree in Marketing, Business, or related field.
  • 5+ years in CRM, customer experience, or digital engagement, with at least 3 years in a leadership role.
  • Proven success in leading teams that span CRM campaigns and customer/community support.
  • Advanced knowledge of CRM and social listening tools.
  • Strong analytical ability, able to turn data into insights and business recommendations.
  • Excellent leadership, communication, and project management skills.
Benefits:
  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package, including salary, bonuses, and benefits.
  • The chance to work with a talented team driving customer conversations and insights for top brands.
What We're Looking For:

We are seeking a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a proven track record of success in CRM and customer experience leadership, we encourage you to apply.

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