Chief Customer Experience Officer

3 days ago


Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱440,000 - ₱760,000
Job Description

We are seeking a highly skilled Customer Support Team Lead to oversee the day-to-day operations of our customer support team. As a key member of our team, you will play a crucial role in developing and leading our customer support specialists to deliver exceptional client experiences.

The ideal candidate will have hands-on experience in customer support leadership, thrives in a fast-paced environment, and knows how to balance team development with performance metrics.

  • Supervise, mentor, and develop a team of customer support specialists to deliver exceptional client experiences
  • Oversee daily support operations including ticket management, call queues, and escalations
  • Monitor team performance, set KPIs, and ensure service levels (SLA/response times) are consistently met
  • Handle complex customer issues and serve as the point of escalation for high-priority cases


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