Customer Support Operations Manager

2 weeks ago


Ayala Alabang, National Capital Region, Philippines Gavin Ventures Inc. Full time

At Gavin Ventures Inc., we are seeking a highly skilled and experienced Customer Support Operations Manager to join our team. This is a pivotal role that requires strong leadership abilities, excellent communication skills, and a deep understanding of the sports betting industry.

The successful candidate will oversee and optimize all aspects of customer support operations, ensuring seamless delivery of customer service and exceptional customer satisfaction. Key responsibilities include setting high standards of service, monitoring team performance, implementing efficient processes, and resolving escalated customer issues.

To be successful in this role, you will need a minimum of 3-5 years of experience in customer service roles, with at least 1-2 years in a supervisory or leadership capacity. You should have a profound understanding of the sports betting industry, including its products, services, and customer dynamics. Strong leadership abilities, proven experience in managing and motivating teams, and a demonstrated commitment to delivering exceptional customer service are essential.

You will also need to be familiar with industry regulations, compliance standards, and best practices. The ability to empathize with customers, resolve conflicts, and address complex inquiries or complaints is critical. Effective collaboration with cross-functional teams, including marketing, operations, and technical support, is also required.

This role offers an exciting opportunity to work in a fast-paced environment, where no two days are the same. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.

We estimate the salary for this role to be around $60,000 - $80,000 per year, depending on location and experience.



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