Customer Service Operations Manager

1 week ago


Ayala Alabang, National Capital Region, Philippines Gavin Ventures Inc. Full time

At Gavin Ventures Inc., we are seeking a highly skilled Customer Service Operations Manager to join our team. This role is a pivotal part of ensuring the seamless delivery of customer service within the sports betting industry.

About the Role

The Customer Service Operations Manager will assist the Manager in overseeing and optimizing all aspects of customer support operations. This includes setting and maintaining high standards of service, monitoring team performance, implementing efficient processes and improvements, and resolving escalated customer issues.

Key Responsibilities
  • Minimum of 3-5 years of experience in customer service roles, with at least 1-2 years in a supervisory or leadership capacity.
  • Profound understanding of the sports betting industry, including its products, services, and customer dynamics.
  • Familiarity with industry regulations, compliance standards, and best practices.
  • Strong leadership abilities with proven experience in effectively managing and motivating teams.
  • Demonstrated commitment to delivering exceptional customer service and exceeding customer expectations.
  • Proven track record of handling escalated customer issues with diplomacy and professionalism.
What We Offer

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, as well as a range of benefits including health insurance, retirement plan, and opportunities for professional growth and development.

How to Apply

If you are a motivated and results-driven individual with a passion for customer service, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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