IT Support Specialist

1 day ago


Pasay, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Job Description

    At Hunter's Hub Incorporated, we are seeking a skilled IT Support Specialist to join our team. This is a full-time opportunity for a motivated individual with expertise in SAP MM and other applications.

    Key Responsibilities
    
  • Facilitate seamless integration between back office applications and business lines.
  • Respond to production issues in a timely manner.
  • Evaluate problem resolutions and delivery of application changes to anticipate impact on business and users.
  • Provide assistance to frontline tasks when needed.
  • Manage the ticketed query system and maintain a comprehensive database of queries and resolutions.
  • Maintain and update technical documents and procedures.
  • Keep track of business operations documentation.
  • Manage coordination with the team.
  • Prepare weekly maintenance and upgrading requirements.
  • Provide support to the IT analysis and development team.

    Requirements
    
  • Bachelor's degree in IT or Industrial Engineering or related field.
  • At least 4 years' experience as an Application Support specialist.
  • Proactive, resourceful, and fast learner.
  • Experience in documentation, including process flow, UAT, user manuals, etc.
  • SAP MM knowledge and experience in supporting other applications.
  • Ticketing system experience.
  • Ability to work under pressure, multitask, and work overtime or after hours.
  • Good physical health and no depression or anxiety.
  • Excellent communication and analytical skills.
  • PAYMENT: $80,000 - $110,000 per year.


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