Technical Support Specialist
7 days ago
Delivering Exceptional Customer Experiences
We are seeking an impact-driven individual to join our team as a Technical Support Advocate. In this role, you will be responsible for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.
The Technical Support Advocate's environment is fast-paced and focused on supporting customers, partners, and colleagues. A successful candidate will maintain efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction.
Key Responsibilities:- Provide technical support via phone, email, and chat
- Respond promptly to inquiries in line with SLAs
- Diagnose and resolve technical issues efficiently
- Escalate complex issues appropriately
- Stay updated with evolving technologies and process changes
- Participate in training to enhance skills
- Share knowledge with the team and assist in onboarding new members
- Deeply understand our products and services
- Ensure customer satisfaction through prompt responses
- Support and collaborate with team members
- Take on additional tasks as needed
- At least 3 years of technical support experience, supporting customers via email and chat
- Basic knowledge of web and mobile applications
- Experience with SaaS products
- A passion for creating exceptional customer experiences
- Ability to thrive in a dynamic environment
- Metrics-driven with high-volume interaction handling skills
- Strong conflict resolution and communication skills
- Creative problem-solving abilities
- Good judgment and empathy
- Proactive with minimal supervision
- Private Health Insurance
- Paid Time Off
- Training & Development
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