Technical Resolution Specialist

4 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱400,000 - ₱800,000
Job Overview

We are seeking a highly skilled Technical Resolution Specialist to deliver exceptional customer support. This role requires strong analytical and problem-solving skills to troubleshoot technical issues in SQL, Linux, networking, and VPNs.

Key Responsibilities:
  • Resolve complex customer support tickets in a timely manner.
  • Troubleshoot technical problems in SQL, Linux, networking, and VPNs.
  • Collaborate with clients to achieve optimal outcomes.
  • Provide after-hours and holiday support as required.
Requirements:
  • 4+ years of experience in SQL, production environments, and client support.
  • Strong knowledge of Linux OS and network administration.
  • Familiarity with relational databases (Oracle/PostgreSQL).
  • Excellent communication and problem-solving skills.
Nice to Have:
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
  • Utility industry or Smart Grid exposure.
  • ITIL/ITSM background.

  • Resolution Specialist

    10 hours ago

    Manila, National Capital Region, Philippines beBeeExpert Full time $65,000 - $95,000

    Customer Service Resolution ExpertWe are seeking a dedicated professional to join our team in Manila, tasked with improving customer experience and driving flawless incident resolution processes.Main Responsibilities:Prioritize and manage advanced issues affecting service delivery for multiple customers to successful resolution.Empower Customer Advocates...

  • Dispute Resolution Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeDispute Full time ₱150,000 - ₱300,000

    Join our team as a Dispute Resolution Specialist, where you will play a pivotal role in managing FBS disputes on behalf of sellers. This is an exciting opportunity to utilize your analytical skills to ensure timely and effective resolution of disputes.Key ResponsibilitiesAnalyze dispute data from the system to identify key issues and develop strategies for...

  • Help Desk Resolution Expert

    10 hours ago

    Manila, National Capital Region, Philippines beBeeTroubleshooter Full time ₱420,000 - ₱600,000

    About the Role">We are seeking a Technical Support Specialist to take on a challenging customer support role.This position involves delivering exceptional customer service and resolving technical issues through effective troubleshooting and communication.You will act as a liaison between customers, support teams, and developers, owning escalated issues from...

  • Resolution Expert

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeResolutions Full time $40,000 - $60,000

    Dispute Resolution SpecialistWe are seeking an exceptional Dispute Resolution Specialist to join our team. In this role, you will be responsible for resolving customer disputes in a professional and timely manner.As a key member of our P2P market frontlines, you will work closely with the team to identify and investigate trading activity, taking appropriate...

  • Chargeback Resolution Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeResolution Full time ₱25,000 - ₱60,000

    Chargeback Resolution SpecialistAcquire BPO is seeking a skilled Chargeback Resolution Specialist to join our team. In this role, you will play a critical part in tracking and investigating disputes between customers and merchants.Key Responsibilities:Save the company from fees and processing cost increases by resolving chargebacks efficiently.Prevent...

  • Technical Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱35,000 - ₱55,000

    Technical Support SpecialistIn this role, you will be the first point of contact for clients seeking technical support via phone, email, and chat. Your responsibility will be to troubleshoot technical issues, provide timely resolutions, and escalate complex problems to senior technicians.

  • Remote Claims Resolution Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱35,000

    Claims Resolution SpecialistThe Claims Resolution Specialist will be responsible for investigating and resolving customer complaints related to custom merchandise.Key responsibilities include:Managing and investigating incoming customer claims related to promotional product orders, including incorrect or missing imprints, damaged or defective products, late...

  • IT Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱450,000

    Remote IT Support Specialist | Onsite Technical ExpertJoin a dynamic team as a Remote IT Support Specialist and onsite technical expert, providing first-line support for client technical issues via phone, email, or onsite visits.Key Responsibilities:Provide timely and effective resolution to hardware, software, and connectivity issues efficientlyEscalate...

  • Work as a Claims Resolution Expert

    1 day ago

    Manila, National Capital Region, Philippines beBeeClaims Full time ₱35,000 - ₱45,000

    Claims Resolution SpecialistThe Claims Resolution Specialist plays a crucial role in investigating and resolving customer claims related to branded merchandise.About the Role:This position involves working closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information and identify the root...

  • Conflict Resolution Lead

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeConflicts Full time ₱800,000 - ₱1,200,000

    Job OverviewConflict Resolution LeadThe Conflict Resolution Lead will be responsible for managing conflict resolution requests, providing technical assistance and service delivery. This role involves monitoring queue volumes, collaborating with team members to maintain SLA for conflict resolution, and contributing to HR administrative tasks.Manage conflict...