Work as a Claims Resolution Expert

11 hours ago

Manila, National Capital Region, Philippines beBeeClaims Full time ₱35,000 - ₱45,000
Claims Resolution Specialist

The Claims Resolution Specialist plays a crucial role in investigating and resolving customer claims related to branded merchandise.

About the Role:
  • This position involves working closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information and identify the root cause of claims.
  • The ideal candidate will possess excellent communication skills, both written and verbal, to professionally interact with customers throughout the claims process.
  • A key aspect of this role is executing claims resolutions in alignment with company guidelines and authorization levels.
  • The Claims Resolution Specialist must maintain accurate documentation of all claims, outcomes, communications, and resolution actions within internal systems.
Requirements:
  • A minimum of 2 years of experience in customer service, claims resolution, or order investigation, preferably in the promotional products industry or a similar custom manufacturing environment.
  • Strong analytical and investigative skills are essential for success in this position.
  • The ability to handle sensitive situations with professionalism and empathy is critical.
  • High attention to detail and strong organizational habits are necessary for maintaining accurate records and meeting deadlines.

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