Resolution Specialist

11 hours ago

Manila, National Capital Region, Philippines beBeeExpert Full time $65,000 - $95,000
Customer Service Resolution Expert

We are seeking a dedicated professional to join our team in Manila, tasked with improving customer experience and driving flawless incident resolution processes.

Main Responsibilities:
  • Prioritize and manage advanced issues affecting service delivery for multiple customers to successful resolution.
  • Empower Customer Advocates with the knowledge, process, and tools they need to effectively advance and find resolution for issues requiring Engineering, Development, Operations, or Security work.
  • Regularly review open problem and service incident tickets to find opportunities for continuous improvement of our service delivery and customer communication.
Key Qualifications:
  • Proven ability to summarize and communicate technical issues to non-technical customers.
  • Demonstrated ability to lead through influence and achieve results through collaboration.
  • Experience in developing and delivering training content.
  • Ability to draft clear, concise documentation and checklists for operational decision-making.
  • Ongoing sense of humor, bringing positivity to the team.

This position will require some on-call time and shifting schedule, given our 24x7 nature as necessary.

About Us:

We believe in offering our people a fulfilling and inclusive experience.

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