Help Desk Resolution Expert

23 hours ago

Manila, National Capital Region, Philippines beBeeTroubleshooter Full time ₱420,000 - ₱600,000

About the Role

">

We are seeking a Technical Support Specialist to take on a challenging customer support role.

This position involves delivering exceptional customer service and resolving technical issues through effective troubleshooting and communication.

You will act as a liaison between customers, support teams, and developers, owning escalated issues from start to finish and ensuring timely resolutions.

  • Handle escalated support tickets via various channels to provide assistance to customers.
  • Troubleshoot complex technical issues using available tools, logs, and APIs to identify root causes.
  • Ensure compliance with company policies and protect customer data.

You will work closely with cross-functional teams to resolve issues and improve the customer experience.

Responsibilities:

  • Take ownership of escalated issues from initiation to resolution.
  • Collaborate with engineering and product teams when deeper investigation or fixes are required.
  • Partner with internal teams to share knowledge, trends, and solutions.
  • Contribute to the development of internal knowledge base articles and documentation.

Opportunities exist for professional growth and development, including assisting in training new support specialists and monitoring trends, outages, and critical issues to leadership.

  • Technical Help Desk Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeTechnicalHelpDesk Full time ₱600,000 - ₱800,000

    Job SummaryWe are seeking a highly skilled Technical Help Desk Analyst to join our team. As a Technical Help Desk Analyst, you will be responsible for providing first-level phone support to a large customer base.About the RoleThis is a full-time, mid-senior level position in the Information Technology field, specifically in the IT Services and IT Consulting...

  • Help Desk Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $14,400 - $18,000

    Job Title: Help Desk Support AgentWe are seeking a highly skilled and customer-focused Help Desk Support Agent to join our team.

  • IT Help Desk

    1 week ago

    Manila, National Capital Region, Philippines Executive Operations, Inc. Full time $90,000 - $120,000 per year

    We are seeking an experienced and highly skilled Tier 3 - IT Helpdesk Support Specialist to join our advanced technical support team at EXOP. This critical role involves addressing complex IT issues that have been escalated from Tier-1 and Tier-2 support. You will provide expert-level assistance on critical infrastructure, applications, and advanced system...

  • Help Desk Expert

    2 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000

    Job RoleWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer support and resolving complex technical issues.Main ResponsibilitiesProvide prompt and effective solutions to customer inquiries via live chat, phone support, email, video calls, and help desk...

  • IT Help Desk Technician

    1 week ago

    Manila, National Capital Region, Philippines DOXA Talent Full time $40,000 - $60,000 per year

    ROLE SUMMARYOur client is looking for an IT Help Desk Technician who serves as the first line of support for all internal technology issues, providing direct user assistance via phone, email, Teams, and ticketing system. This role is responsible for triaging, resolving, or escalating support requests in a timely, professional manner. This position is...

  • Help Desk Support Agent

    4 days ago

    Manila, National Capital Region, Philippines HireHawk Full time

    Job DescriptionJob Title: Help Desk Support AgentJob Type: Full‑Time ContractorWorkplace: RemoteSchedule: Pacific time zone, 9 AM - 6 PM PST, Monday- FridayCompensation: USD $1,200 - $1,500 (DOE)About HireHawkAt Hirehawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both...

  • IT Help Desk Technician

    1 week ago

    Manila, National Capital Region, Philippines NICE Systems Full time $40,000 - $80,000 per year

    So, what's the role all about? The primary function of the IT Help Desk Technician is to provide frontline support by managing tickets as well as phone calls, for customer issues specific to Internet access or SDWAN problems. This individual works within a team to ensure user requests are resolved in a timely manner and to the end user's satisfaction. The...

  • Billing Support Help Desk Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeOpportunity Full time $60,000 - $80,000

    Billing Support Help Desk SpecialistWe are seeking a skilled and dedicated Billing Support Help Desk Specialist to join our team.This role involves efficiently managing help desk tickets related to billing support, serving as a liaison between internal departments and external vendors.Key responsibilities include managing help desk tickets in various queues,...

  • Help Desk Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Economic Impact Catalyst Full time $40,000 - $60,000 per year

    Join a Mission-Driven Company & Build Systems That MatterEconomic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.The Role:We are seeking a...

  • Help Desk Expert

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱150,000 - ₱250,000

    Technical Support Specialist RoleWe are seeking a dedicated and customer-focused Technical Support Specialist to provide exceptional technical assistance to our clients.The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.Key...