Dedicated User Advocate

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $30,000 - $40,000
Job Opportunity

We are seeking an enthusiastic and driven Customer Support Specialist to join our team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base.

Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be essential to excelling in this role. Performance will be measured through key metrics such as response times, resolution rates, customer satisfaction scores, and user feedback.

Responsibilities:
  • Provide excellent customer support through email and chat
  • Troubleshoot user concerns, identify issues, and deliver proactive solutions
  • Ensure timely and effective resolution of support inquiries while maintaining high customer satisfaction
  • Collaborate with departments to improve processes, gather feedback, and ensure alignment with customer needs
  • Document recurring issues and customer feedback to enhance the overall user experience
  • Build positive relationships with our users, ensuring they feel supported and valued
Requirements:
  • Candidate should have customer support experience in SaaS or be highly motivated self-starters with knowledge of the SaaS industry
  • Exceptional communication skills in English (both written and verbal)
  • Strong problem-solving abilities and a solution-focused mindset
  • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
  • A customer-first attitude with a commitment to creating positive experiences
  • Technical savvy - like to learn and dive deep into software and different tools
  • Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
  • Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication
Benefits:
  • Competitive salary
  • Flexible remote work arrangement during the specified work shift
  • A collaborative and innovative team culture focused on continuous learning and improvement
  • Opportunities for professional growth and development within a rapidly evolving company
  • Access to cutting-edge tools and technologies to enhance your support capabilities
Job Details:
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

This is a fantastic opportunity to make a meaningful impact in the lives of our customers.

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