Customer Business Partner

5 days ago

Sorsogon, Bicol, Philippines beBeeCustomerAdvocate Full time ₱1,350,000 - ₱1,535,000
About the Customer Advocacy Role

We are seeking an organised and efficient individual to join our team as a key business partner.

As a dedicated customer advocate, you will play a pivotal role in building strong relationships with our sales team by providing timely and accurate support. Your exceptional project management skills will enable you to handle multiple tasks with ease, ensuring seamless coordination across various calendars.

The ideal candidate will possess a Bachelor of Science in Information Technology or a related field, coupled with 3-5 years of experience in a similar customer-facing role. You should be proficient in Microsoft O365, including SharePoint, and demonstrate excellent technical competency.

A high level of integrity is essential for handling confidential information, while effective communication and interpersonal skills are crucial for working collaboratively as part of a dynamic team or autonomously. Additionally, you should have strong organisational and multitasking abilities, with attention to detail and accuracy.

Key Responsibilities:
  • Provide professional support to the sales team, undertaking various administrative functions to drive business growth.
  • Resolve customer complaints and problems by identifying solutions that meet their needs.
  • Attend meetings, record meeting notes, and document key takeaways and action items to ensure alignment with business objectives.
  • Maintain accurate records in CRM/ERP systems, ensuring all data is up-to-date and accessible for informed decision-making.
  • Prepare correspondence, documents, and reports in a timely manner to support business operations.
  • Assist in project management by tracking deadlines and monitoring progress to achieve business targets.
About You
  • You are a self-motivated individual with a drive to succeed in a dynamic environment.
  • You possess exceptional time management skills, allowing you to prioritise tasks effectively and meet deadlines.
  • You have a strong track record of maintaining confidentiality and handling sensitive information with integrity.
  • You work well in a team environment, but also excel when working independently.
  • You have excellent written and verbal communication skills, enabling you to effectively convey ideas and collaborate with colleagues.
  • You are highly organised, with a keen eye for detail and a commitment to delivering high-quality results.

This is a challenging yet rewarding opportunity for an experienced customer advocate looking to make a meaningful contribution to a growing organisation.

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