Dedicated Account Relationship Manager

7 days ago

Sorsogon, Bicol, Philippines beBeeSuccess Full time $50,000 - $70,000
Job Opportunity

We are seeking a Client Success Specialist to join our team, focused exclusively on supporting our largest enterprise account. This role works with the Enterprise Client Success Manager to ensure the largest client receives consistent, high-quality support that strengthens relationships and drives retention.

Responsibilities
  • Client Success - Manage daily communications for the largest client, respond quickly to requests and needs, partner with the Client Success Manager to execute account strategy and meet performance objectives.
  • Client Meetings - Participate in client-facing meetings with the Client Success Manager.
  • Account Health & Performance - Monitor account data and performance metrics; create and modify account-specific reports; communicate health status to the client and internal teams.
  • Client Standards & Expectations - Act as SME for client guidelines and ensure expectations are met.
  • Quality Assurance - Serve as internal QA resource, identify order issues and coordinate corrections with post production and partner teams.
  • Client Support - Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • CRM Utilization - Use HubSpot to manage client interactions and updates.
  • Client Centricity - Capture client feedback and advocate for client needs across departments.
  • Special Projects - Participate in special projects as needed.
  • Innovation & Workflow Automation - Identify and advocate for process improvements.

As a key member of our Client Success team, you will work closely with the Client Success Manager to provide exceptional support to our largest client. This is an exciting opportunity to make a meaningful impact and drive business growth.

Requirements
  • Fluency in English, both verbal and written.
  • Ability to work in Mountain Standard Time Zone hours (8am-5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem-solving and communication skills; proactive and with a sense of urgency.
  • Prior client-facing experience; ability to multitask in a fast-paced environment.
  • Detail-oriented with proactive client support approach.
  • Familiarity with project management platforms (ClickUp, Asana, Monday.com) is a plus.
What We Offer
  • A healthy work-life balance culture.
  • 6 sick days per year.
  • 20 days of PTO annually.
  • Bonusly rewards program.
  • Compliance with local and national laws.

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