Senior Customer Experience Advocate

7 days ago

Sorsogon, Bicol, Philippines beBeeCustomer Full time $50,000 - $80,000

We're seeking a highly skilled and dedicated professional to join our team as a Customer Service Representative. As a key member of our client-facing department, you'll be responsible for delivering exceptional customer experiences through chat and email support.

Key Responsibilities:
  • Provide top-notch customer service
  • Monitor products and feedback to ensure high-quality service
  • Manage databases to track customer interactions and preferences
  • Collaborate with team members to resolve customer complaints and issues
  • Generate sales leads and promote products to customers
  • Maintain product knowledge and stay up-to-date on industry trends
Requirements:
  • Fully fluent in English
  • Proficient in using apps and technology
  • Ability to commit long-term and full-time
  • Flexibility to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
  • No prior experience required, but previous experience will be considered
Preferred Qualities:
  • Track record of success in previous roles or academic environments
  • Ability to solve complex problems with minimal guidance
  • Experience in fast-paced, high-performance work environments
  • Skilled at anticipating team members' needs and providing support
  • Willingness to work hard and persevere in challenging situations
  • Intellectual curiosity and resourcefulness
  • Professionalism and strong communication skills
What We Offer:
  • Competitive salary and benefits package
  • Permanent remote work option
  • Opportunities for growth and advancement within the company
  • A collaborative and supportive work environment
  • Full benefits and perks

This role offers a unique opportunity to make a meaningful impact in the lives of our clients and customers.

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