Full Time Customer Experience Advocate

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

As a Remote Call Center Representative, you will be an integral part of our team providing exceptional customer service to a diverse range of clients.

We are seeking highly motivated and dedicated individuals who possess excellent communication skills, problem-solving abilities, and a strong command of the English language.

The ideal candidate for this role should have previous call center experience, a typing speed of 20+ WPM, and be able to work from home effectively.

Job Description

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

We're looking for enthusiastic Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.

In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.

Candidate Qualifications

The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM

Benefits

We offer compensation and benefits packages that are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
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