Multilingual Customer Experience Expert

7 days ago

Tanauan, Calabarzon, Philippines beBeeService Full time ₱100,000 - ₱120,000
Customer Service Representative Job Description

This role requires an individual who is passionate about delivering exceptional customer experiences. The successful candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries via phone, email, and chat, and resolving issues in a timely and professional manner.

Responsibilities:

  • Handle multiple customer interactions simultaneously while maintaining a high level of professionalism and empathy.
  • Utilize problem-solving skills to resolve customer complaints and concerns in a fair and efficient manner.
  • Work effectively as part of a team to achieve sales and customer satisfaction goals.
  • Develop strong relationships with customers through active listening and effective communication.
  • Maintain accurate records of customer interactions and feedback.

Qualifications:

  • Degree in any field or equivalent experience.
  • Fluency in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

Benefits:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.

About Us:

We are committed to creating a diverse and inclusive work environment that fosters growth and development for all employees. Our company values integrity, respect, and excellence, and we strive to provide our customers with the highest level of service and support.

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