Technical Support Team Manager for Brain Bubble LLC

3 weeks ago


Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time
Job Description

We are seeking a dedicated and results-driven Technical Support Team Manager to oversee our service desk operations, manage a team of support professionals, and ensure the delivery of exceptional technical support services to our clients.

About the Role:

  • Lead and manage a dedicated service desk team, providing guidance and support to ensure effective resolution of technical issues.
  • Develop and implement comprehensive training programs to cultivate team skills and enhance service delivery.
  • Foster and manage client relationships, ensuring clear communication, effective negotiation, and adherence to service-level agreements.
  • Track performance metrics and develop reporting systems to present team achievements and areas for improvement to stakeholders.
  • Motivate and inspire the service desk team, promoting a positive work environment that encourages professional growth and high performance.

Requirements:

  • Proven experience leading and overseeing a dedicated service desk or support team.
  • Practical experience in developing training programs for team development and performance improvement.
  • Solid experience in managing client relationships, with strong communication, negotiation, multitasking, and prioritization skills.
  • Proficiency in tracking statistics, developing reports, and presenting findings to stakeholders.

Preferred Qualifications:

  • Bachelor's degree or Associates degree in Information Technology, Computer Science, Network Administration or related business field.
  • Certifications such as ITIL, CompTIA Network+, or Security+ are highly valued.

About the Salary:

The estimated salary for this position is $80,000 - $100,000 per year, based on industry standards and the company's location in the US.



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