Technical Support Team Manager for Brain Bubble LLC
3 weeks ago
We are seeking a dedicated and results-driven Technical Support Team Manager to oversee our service desk operations, manage a team of support professionals, and ensure the delivery of exceptional technical support services to our clients.
About the Role:
- Lead and manage a dedicated service desk team, providing guidance and support to ensure effective resolution of technical issues.
- Develop and implement comprehensive training programs to cultivate team skills and enhance service delivery.
- Foster and manage client relationships, ensuring clear communication, effective negotiation, and adherence to service-level agreements.
- Track performance metrics and develop reporting systems to present team achievements and areas for improvement to stakeholders.
- Motivate and inspire the service desk team, promoting a positive work environment that encourages professional growth and high performance.
Requirements:
- Proven experience leading and overseeing a dedicated service desk or support team.
- Practical experience in developing training programs for team development and performance improvement.
- Solid experience in managing client relationships, with strong communication, negotiation, multitasking, and prioritization skills.
- Proficiency in tracking statistics, developing reports, and presenting findings to stakeholders.
Preferred Qualifications:
- Bachelor's degree or Associates degree in Information Technology, Computer Science, Network Administration or related business field.
- Certifications such as ITIL, CompTIA Network+, or Security+ are highly valued.
About the Salary:
The estimated salary for this position is $80,000 - $100,000 per year, based on industry standards and the company's location in the US.
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