Network Support Professional
1 week ago
We are seeking an experienced Network Support Professional to join our team at The Remote Group. In this role, you will be responsible for providing top-notch network support and services to our clients.
Job Summary:
We are looking for a highly skilled Network Support Professional with a strong background in network administration and technical support. As a key member of our team, you will be responsible for ensuring the smooth operation of our network infrastructure and providing exceptional customer service to our clients.
About Us:
The Remote Group is a leading provider of remote IT support services. Our team of experts provides top-notch support to businesses and organizations around the world. We are committed to delivering exceptional service and building long-term relationships with our clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote access
- Troubleshoot and resolve network issues in a timely and efficient manner
- Install, configure, and maintain network hardware and software
- Develop and implement network policies and procedures
- Collaborate with other teams to ensure seamless delivery of services
Requirements:
- 3+ years of experience in network administration and technical support
- Strong understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN
- Experience with diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, and port scanning
- Proficiency in network design and implementation
- Excellent communication and customer service skills
Preferred Qualifications:
- Experience with Cradle point, Ubiquiti, and Meraki networking technologies
- Knowledge of Linux operating systems
- Experience with GCP or AWS server management
What We Offer:
- Competitive salary: $60,000 - $80,000 per year
- Opportunity to work with a leading provider of remote IT support services
- Collaborative and dynamic work environment
- Opportunities for professional growth and development
About the Role:
This is a full-time position that requires a high level of technical expertise and excellent communication skills. You will be working closely with our team to deliver exceptional customer service and support to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.
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