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Technical Support Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱3,000,000

We are seeking a skilled professional to fill the role of Technical Support Specialist. As a key member of our support staff, you will be responsible for ensuring seamless communication and efficient resolution of customer inquiries and technical issues.

Key Responsibilities
  • Respond to help requests via phone, email, or in-person consultations, providing timely and effective solutions to customers' concerns.
  • Accurately record and track issues, concerns, or requests using a log or support system, ensuring thorough documentation and analysis of each case.
  • Assist users in resolving basic problems related to equipment, tools, or services, leveraging your problem-solving skills and knowledge to provide quick resolutions.
  • Evaluate complex issues and escalate them to the appropriate team, demonstrating your ability to think critically and make informed decisions.
  • Follow up with users to ensure resolution and satisfaction, maintaining open communication channels and fostering trust.
Requirements
  • A Bachelor's Degree in Information Technology, Computer Science, or relevant courses is required; prior experience in a technical support or helpdesk role is an advantage.
  • Demonstrate excellent communication and problem-solving skills, with the ability to remain calm under pressure and provide friendly service.
  • Be computer literate, willing to learn about the tools, systems, or equipment used by the organization, and adaptable to different systems or procedures.
  • Fresh graduates are also encouraged to apply, with opportunities for growth and development within the organization.

As a Technical Support Specialist, you will have the opportunity to work in a dynamic environment, develop your skills, and contribute to the success of our team.