
Tier 1 Technical Support Specialist
2 weeks ago
Position Summary:
We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately.
Job Details:
Work from home
Monday to Friday | 8 AM to 5 PM EST (9 PM to 6 AM PHT)
Following PH Holidays
Key Responsibilities:
Provide front-line support via chat, phone, and tickets for basic technical issues
Troubleshoot and resolve routine customer problems efficiently and professionally
Accurately document support interactions in the ticketing system
Escalate unresolved or complex issues to Tier 2 or Engineering
Maintain a high level of customer satisfaction through courteous communication
Learn and understand the product/platform thoroughly to support users effectively
Qualifications:
1–2 years experience in a technical/customer support role
Strong written and verbal communication skills
Familiarity with helpdesk or ticketing systems (e.g., Freshdesk, Zendesk)
Excellent problem-solving and critical thinking skills
Ability to work under pressure in a fast-paced environment
Customer-centric mindset with attention to detail
-
Technical Support
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Santaisabel Full timeNational Capital Region (NCR), Mandaluyong CityCandidate must possess at least a Bachelor's/College Degree, Senior High School Diploma on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.ResponsibilitiesTechnical Support - Helpdesk Specialist Tier 1 (1)College Graduate (4 years or 2 years associate course)Must have at least1...
-
SAP Ariba Tier 1 Support
3 weeks ago
Makati City, National Capital Region, Philippines Omron Electronics S.p.A. Full timeSelect how often (in days) to receive an alert: Create AlertBusiness Company: OMRON Headquarters (HQ)About OMRON Management Center of Asia Pacific (OMCP)OMCP is an Expert Services (ES) of Omron Corporation. OMCP extends strategies to execute operational excellence across our businesses in Asia Pacific. We consolidate key corporate functions as shared...
-
Technical Support Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱150,000 - ₱250,000Job Title:Technical Support SpecialistJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers.Required Skills and QualificationsExperience: At least 2 years of experience in a Service Desk, Help Desk, or IT Support role is...
-
Technical IT Support Specialist
9 hours ago
Quezon City, National Capital Region, Philippines beBeeITSupport Full time ₱250,000 - ₱500,000Job TitleSeeking an IT Support Specialist to join our team. This role involves installing and configuring new laptops, assisting with logistics, and providing technical support.Key ResponsibilitiesInstall and configure new laptops based on standard software packages.Assist in the logistics of receiving, safekeeping, updating inventory, and deploying laptops...
-
Technical Support Specialist
3 days ago
Quezon City, National Capital Region, Philippines beBeeTechnical Full timeTechnical Support PositionWe are seeking a highly skilled and customer-focused Technical Support professional to join our team. The ideal candidate will have strong technical troubleshooting skills, a high level of attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.The successful candidate will...
-
Technical Support Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Cambria Full timeCompany Description Hummingbot FoundationNot-for-profit foundation that coordinates community maintenance of the Hummingbot open source software, freely available under the Apache 2.0 license.Our mission is to democratise algorithmic trading. Together, we make sophisticated high-frequency trading strategies freely available to everyone in the world. Job...
-
Technical Support Specialist
3 days ago
Quezon City, National Capital Region, Philippines beBeeSpecialist Full timeTechnical Support SpecialistJob Summary: We are seeking an experienced Technical Support Specialist to join our team.Responsibilities:Troubleshoot and resolve technical issues with custom hardware and software systems.Provide level 2 technical support via written communication.Develop and maintain technical user guides and installation...
-
Technical Support Professional
2 weeks ago
Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000Job OverviewAs a Technical Support Professional, you will be the primary point of contact for customers encountering technical issues.Your key focus will be on delivering swift issue resolution, exceptional customer interactions, and escalating complex problems to the relevant teams.Provide frontline support via chat, phone, and tickets for basic technical...
-
Audio Technical Support
3 weeks ago
Makati City, National Capital Region, Philippines Miranda HR Full time- Provide front-line support for audio equipment, software, and systems, identifying, diagnosing, and resolving technical issues for customers.- Maintain strong relationships with assigned accounts by understanding their audio needs and ensuring ongoing satisfaction and retention.- Educate customers on how to use audio products, including setup, maintenance,...
-
Technical Helpdesk Support Specialist
3 days ago
Quezon City, National Capital Region, Philippines beBeeServiceDesk Full timeIT Service Desk Specialist RoleThe IT Service Desk is the primary point of contact between end-users and the IT department. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of technical systems.This position involves handling phone calls, emails, chats, and self-service tickets from employees regarding...