Tier 1 Technical Support Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines Sourcefit Full time

Position Summary:

We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately.

Job Details:

  • Work from home

  • Monday to Friday | 8 AM to 5 PM EST (9 PM to 6 AM PHT)

  • Following PH Holidays

Key Responsibilities:

  • Provide front-line support via chat, phone, and tickets for basic technical issues

  • Troubleshoot and resolve routine customer problems efficiently and professionally

  • Accurately document support interactions in the ticketing system

  • Escalate unresolved or complex issues to Tier 2 or Engineering

  • Maintain a high level of customer satisfaction through courteous communication

  • Learn and understand the product/platform thoroughly to support users effectively

Qualifications:

  • 1–2 years experience in a technical/customer support role

  • Strong written and verbal communication skills

  • Familiarity with helpdesk or ticketing systems (e.g., Freshdesk, Zendesk)

  • Excellent problem-solving and critical thinking skills

  • Ability to work under pressure in a fast-paced environment

  • Customer-centric mindset with attention to detail

#J-18808-Ljbffr
  • Technical Support

    4 weeks ago


    Mandaluyong City, National Capital Region, Philippines Santaisabel Full time

    National Capital Region (NCR), Mandaluyong CityCandidate must possess at least a Bachelor's/College Degree, Senior High School Diploma on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.ResponsibilitiesTechnical Support - Helpdesk Specialist Tier 1 (1)College Graduate (4 years or 2 years associate course)Must have at least1...


  • Makati City, National Capital Region, Philippines Omron Electronics S.p.A. Full time

    Select how often (in days) to receive an alert: Create AlertBusiness Company: OMRON Headquarters (HQ)About OMRON Management Center of Asia Pacific (OMCP)OMCP is an Expert Services (ES) of Omron Corporation. OMCP extends strategies to execute operational excellence across our businesses in Asia Pacific. We consolidate key corporate functions as shared...


  • Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱150,000 - ₱250,000

    Job Title:Technical Support SpecialistJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers.Required Skills and QualificationsExperience: At least 2 years of experience in a Service Desk, Help Desk, or IT Support role is...


  • Quezon City, National Capital Region, Philippines beBeeITSupport Full time ₱250,000 - ₱500,000

    Job TitleSeeking an IT Support Specialist to join our team. This role involves installing and configuring new laptops, assisting with logistics, and providing technical support.Key ResponsibilitiesInstall and configure new laptops based on standard software packages.Assist in the logistics of receiving, safekeeping, updating inventory, and deploying laptops...


  • Quezon City, National Capital Region, Philippines beBeeTechnical Full time

    Technical Support PositionWe are seeking a highly skilled and customer-focused Technical Support professional to join our team. The ideal candidate will have strong technical troubleshooting skills, a high level of attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.The successful candidate will...


  • Quezon City, National Capital Region, Philippines Cambria Full time

    Company Description Hummingbot FoundationNot-for-profit foundation that coordinates community maintenance of the Hummingbot open source software, freely available under the Apache 2.0 license.Our mission is to democratise algorithmic trading. Together, we make sophisticated high-frequency trading strategies freely available to everyone in the world. Job...


  • Quezon City, National Capital Region, Philippines beBeeSpecialist Full time

    Technical Support SpecialistJob Summary: We are seeking an experienced Technical Support Specialist to join our team.Responsibilities:Troubleshoot and resolve technical issues with custom hardware and software systems.Provide level 2 technical support via written communication.Develop and maintain technical user guides and installation...


  • Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000

    Job OverviewAs a Technical Support Professional, you will be the primary point of contact for customers encountering technical issues.Your key focus will be on delivering swift issue resolution, exceptional customer interactions, and escalating complex problems to the relevant teams.Provide frontline support via chat, phone, and tickets for basic technical...


  • Makati City, National Capital Region, Philippines Miranda HR Full time

    - Provide front-line support for audio equipment, software, and systems, identifying, diagnosing, and resolving technical issues for customers.- Maintain strong relationships with assigned accounts by understanding their audio needs and ensuring ongoing satisfaction and retention.- Educate customers on how to use audio products, including setup, maintenance,...


  • Quezon City, National Capital Region, Philippines beBeeServiceDesk Full time

    IT Service Desk Specialist RoleThe IT Service Desk is the primary point of contact between end-users and the IT department. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of technical systems.This position involves handling phone calls, emails, chats, and self-service tickets from employees regarding...