Client Experience Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱1,500,000
Job Overview:

The Customer Service Representative will be part of a dynamic team responsible for managing customer interactions via various channels, including live support and email. The ideal candidate will possess exceptional communication skills, a positive attitude, and the ability to work with minimal supervision.

The successful candidate will respond to customer inquiries through Live Chat, email, and phone calls, accurately documenting each interaction while upholding the highest levels of integrity, service, and professionalism. They will also maintain up-to-date knowledge of our product range and provide accurate, concise information in a professional and personable manner.

We are looking for individuals who genuinely care about customers' experiences and are willing to partner with clients to help their businesses grow. If you are passionate about delivering exceptional customer service, then this is the right opportunity for you.

Key Responsibilities:

  • Manage customer interactions via various channels
  • Respond to customer inquiries through Live Chat, email, and phone calls
  • Accurately document each customer interaction
  • Maintain up-to-date knowledge of our product range
  • Provide accurate, concise information in a professional and personable manner

Requirements:

  • Exceptional verbal and written communication skills
  • Positive attitude and approach
  • Ability to work with minimal supervision
  • Flexibility to adapt to changing priorities

What We Offer:

  • Competitive compensation package
  • Comprehensive benefits and perks prioritizing employee well-being
  • Opportunities for growth and professional development

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