Client Experience Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time $50,000 - $60,000

About Carda

Rehab is a pain. So much so that only 10% of qualifying cardiac and pulmonary patients attend.

We've reimagined rehab at our organization.

We are a team of clinicians, data scientists, mathematicians, and repeat entrepreneurs.

Our belief is that technology and data transform people's lives and change industries.

We work with top-ranked hospitals and innovative insurers.

Who are you?

You're energized by the dynamic environment of a rapidly growing organization.

You drive results and excel in team management and cross-functional initiatives.

The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously.

In this role, you will play a critical part in daily operations, providing administrative support to teams, managing patient communications, and ensuring efficient workflow.

Patient Coordination:

  • Schedule and confirm virtual appointments.
  • Manage patient records and coordinate follow-up communications.

Administrative Support:

  • Assist with daily administrative tasks.
  • Manage call and email communications.

Customer Service:

  • Provide customer service to patients via phone, email, and chat.

Medical Records Management:

  • Maintain and update patient records in compliance with HIPAA regulations.

Team Collaboration:

  • Coordinate with providers, technical support, and other team members.

Technical Support:

  • Assist patients and staff with basic troubleshooting.

What We Look For:

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in healthcare.
  • Technical Skills: Proficiency in Google Office Suite and telehealth platforms.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities.
  • Customer Service: Demonstrated customer service experience.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting.

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