
Client Experience Professional
2 days ago
This role is ideal for individuals with a strong passion for delivering exceptional customer experiences and a desire to build a career in customer success.
The ideal candidate will possess excellent communication and presentation skills, be familiar with HubSpot CRM (or similar CRM/marketing automation tools), and have a proactive, customer-focused mindset. If you are a quick learner, detail-oriented, and eager to grow in the SaaS/HR Tech industry, we encourage you to apply.
Key Responsibilities:- Deliver engaging product demonstrations and walkthroughs for clients.
- Support customer onboarding and ensure smooth product adoption.
- Act as a key communication link between RChilli and clients, ensuring queries are resolved promptly.
- Manage client interactions, updates, and pipelines in HubSpot CRM.
- Collaborate with sales and product teams to align solutions with customer needs.
- Collect client feedback and provide insights to internal teams for product improvements.
- Track and report on customer success metrics, adoption rates, and overall account health.
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